Trustly is a bank-transfer payment method that connects a casino cashier to your online banking, so deposits move straight from your bank account without a card number or an e-wallet balance. The service launched in Sweden in 2008 and operates across multiple European markets, with coverage depending on your country and bank.
In a casino checkout, Trustly routes you through a secure banking login and confirms the transfer in real time, so the deposit can be credited immediately. The casino receives a bank transfer reference rather than your card details, which reduces the amount of sensitive payment data shared during the transaction.
For withdrawals, Trustly is available only where the casino supports bank payouts through the same network and where local banking rails allow it. That gap matters in practice: some casinos take Trustly for deposits but pay out via standard bank transfer, which changes processing times and can add extra verification steps.
Deposited €50 with Trustly and the balance showed up in under 10 seconds. No deposit fee on the casino side, and my bank didn’t add anything either. The checkout pulled my details automatically, so I didn’t have to type card numbers.
Withdrawal of £200 via Trustly was approved fast, but the money hit my account the next morning (around 14 hours). The casino charged 0% fees, which is why I used it. Only downside: my bank auth step timed out once and I had to start again.
Trustly deposit of $100 was instant, but the casino added a $2.50 “payment handling” fee at checkout, so I stopped using it there. Cashout of $350 arrived in about 2 hours after approval. Works well when the casino doesn’t tack on extra charges.
Trustly sits between the casino and your bank, so many disputes start with a clean paper trail: bank account, timestamp, amount, and merchant reference tied to the deposit. When a player files a chargeback through their bank, Trustly can supply transaction data that helps the bank decide whether the payment was authorised and whether it reached the merchant. This does not override the bank’s decision, and it does not force a casino to reverse a settled bet; it mainly helps validate the deposit itself and reduce “missing deposit” and “duplicate debit” cases.
For support, Trustly’s role stays narrow: it handles payment execution and payment status, not gameplay, bonuses, or withdrawal approvals. Players typically contact Trustly when a bank shows a debit but the casino balance did not update, or when a refund is marked as sent but has not arrived. Trustly support can confirm whether the transaction succeeded, failed, or was returned, and can point to the exact reference a casino needs to locate the payment. For chargebacks and disputes, the formal route remains the bank’s dispute process, with Trustly providing the underlying payment records when requested.